A great lesson yesterday with Drew A. He really has an exceptional ability to teach (easy-going, focused, solid core of understanding, great attitude, and real-world experience). I especially appreciate how he can pick up on problems I am having, tell me and show me how to fix the problems, and then guide me through fixing them. I am learning fast with him and enjoying the lessons. As I mentioned to Bill the other day, A3 is really a good place to train, and the people working there make it an exceptional place.
Today I entered my first gun store and was almost immediately greeted by the friendly and affable Tim. Tim knew immediately how to speak to me to make me comfortable with discussing and purchasing firearms and within moments he had me looking at handguns. I was not intending on leaving with a gun, but without being forceful or pushy in any way whatever anxiety I had about acquiring a firearm was removed. I’m proud to be among the type of person like Tim that take personal accountability for themselves and the safety of others potentially.
I purchased my second firearm within 6 months from A3 recently. In the between time, your staff members were always friendly as I made my way to the range, or “shook hands” with a potential next firearm. They recognized me, greeted me, making me feel welcome, even though they knew I, presssed for time, was only looking, studying, planning. For example, Tim provided great advice regarding “medium-sized guns”, which informed my final choice. Jake was exceptionally helpful, garnering the trust of my novice shooter wife. When the time came to “pull the trigger”, I made sure that one of them would be booking the sale. Tim was slammed, so Jake processed the transaction smoothly, as I was (per usual) in a tight window.
Were I to offer a star-rating for Jake, I’d give him 5 Stars, plus 1 in the chamber.
★★★★★ + ☆
Just finished up with the Fighting from a vehicle class taught by Andy and Jeff. These two are awesome instructors with a ton of knowledge and skills. Ohhhh Yaaaaa and a great sense of humor making the class fun and exciting.
The staff at A3 are super friendly and knowledgeable. I recommend A3 100%.
Excellent facility that offers unique training that differs from the typical indoor gun range. This facility certainly has its own speciality catering to self defense needs. Staff is extremely knowledgeable, helpful, and polite, particularly Buddy who helped me with one of my purchases. Fantastic firearm shop and range with superior customer service that is worth the drive!
I wanted to thank you, A3, for organizing the Trap Shoot event today. This was absolutely an awesome experience! Everyone was kind, and supportive. As always, the A3 team ensures safety as a top priority.
Thanks and I look forward to the next event.
Hi Joy. We had a great time. The guys are still talking about how much fun they had. Several of us have been to many, many ranges, gun clubs and other businesses similar to yours. Often the staff lacks service oriented interpersonal skills. Or are just down right rude and arrogant. From the time we walked in the door we were greeted by every staff with a smile, offer to help or direct us to where we needed to go. Your customer service is absolutely amazing. The range safety staff was incredibly polite and instructional. The folks helping to select weapons and make our purchases were made great recommendations based on our needs. The gentleman whom checked me out after buying a shirt, shook my hand at the end of the transaction. Then thanked us for choosing your business to host our event. I enjoyed working with Ann Arbor Arms. I was also very pleased to have worked with you personally.
Highly recommend Ann Arbor Arms! Being a first time CPL holder and now own my first gun, I had a lot of questions and all the staff helped a lot! Very knowledgeable, friendly, and made me feel comfortable. I have been to a few ranges and this is the only one so far that my dad and I enjoy going to. If you stop in, ask for Buddy, he definitely has been the most help there!
Stopped in for the first time yesterday and was very impressed by both the store and the staff. Buddy was exceptionally knowledgeable and friendly as he went over everything the store offers. My only complaint is that your not located in Lansing where I live! I’ll definitely be burning some gas to come try the range soon.
I am really enjoying the classes I’ve signed up for so far. It’s a long story but I am having fun again after a long drought. Your expertise and approach to training is excellent and I hope you provide a lot of instruction for upcoming events.